Terms and conditions of sale

Definitions

The following terms and conditions and any other related rules made available in writing (collectively "Terms of Sale") are applied to any product that you ("The Customer") may order on the internet through the www.lonigrofruit.com website. The website www.lonigrofruit.com is owned by Lonigro Group s.r.l. located in Noicattaro (BA), 70016 Viale delle Province, 13.
Except as otherwise provided in other specific provisions, the terms listed below have in these Terms and Conditions of Sale, the meaning that is attributed to them in the following definitions:

"You/Customer" represent the customer or buyer.
"Website" represents www.lonigrofruit.com
"Business Day" or "Working Days" means the days when our offices are open for normal activities (generally every day from 9.30/13 - 15/19.30 excluding, Sunday, holidays and exceptional circumstances).
"Force majeure events" include situations resulting (directly and indirectly) from any strikes, lockouts, fires, floods, proven inability to collect and prepare products, materials, services, failures, delays by couriers, government laws or regulations, or any other cause or event that is outside our control.
The above is provided only by way of example. There are other events that may be force majeure.

Object

These Terms and Conditions of Sale are concerned with the purchase of fresh and processed fruit and vegetables made remotely via a telematic network on the website www.lonigrofruit.com.

ACCEPTANCE OF THE ORDER / TERMINATION OF THE CONTRACT

By sending the order online, the Customer transmits to Lonigro Group s.r.l. a proposal to purchase the product and/or products included in the cart. When the Customer places an online order for the products he has placed in the cart, he agrees to purchase them at the price, as well as what is indicated, described (technical data of the product included) and/or posted and published on the site, as well as the terms indicated in these Terms and Conditions of Sale, confirmed during the purchase procedure.
Lonigro Group s.r.l. will send the customer an e-mail of acceptance and confirmation of the order containing the number, date and total amount of the order as well as the methods of delivery of the product. If, for any reason, Lonigro Group s.r.l. is unable to accept the Customer's order (for one of the following cases), it will immediately communicate it to the Customer by e-mail.

In particular, Lonigro Group s.r.l. will not accept orders:

If the product is not available in stock at the time of ordering (if the product is not available, it will still not be possible to add it to the cart). In this case it will be possible to make special agreements on new delivery times by contacting and talking directly with customer service by e-mail.
If the credit card issuer, or at least the institute in charge, does not confirm the payment.
Lonigro Group s.r.l. reserves the right not to accept the order at its discretion.

CUSTOMER COMMITMENTS

These Terms and Conditions of Sale must be reviewed online by Customers before submitting their orders. The forwarding of the order therefore implies their total knowledge and their full acceptance.

Prices

All prices on the site are VAT included.
The prices shown are subject to updates based on changes in commodity prices on the markets. The prices shown at the time of the order may no longer be subject to changes due to the aforementioned price fluctuations.

Payments

The payment of the purchased products and the related shipping costs must be made by the customer when forwarding the order through Pay Pal, Credit Card (via Pay Pal gateway). Milano Fresh s.r.l. is not responsible for any fraudulent and unlawful use that can be made by third parties of credit cards when paying for the purchased products.

PAY PAL PAYMENT

By choosing to pay with Pay Pal, at the end of the order the Customer is directed to the relevant payment page. The order amount is debited from the Pay Pal account at the time of order confirmation; in case of cancellation of the order for non-acceptance by Lonigro Group s.r.l. , the amount will be refunded to the Customer's Pay Pal account. At no time during the purchase procedure is Lonigro Group s.r.l. able to know the customer's financial information: since there is no data transmission, there is no possibility that this data will be intercepted. No computer archive of Lonigro Group s.r.l. contains, nor stores, such data.

CREDIT CARD PAYMENT

Payment by credit card is made through the PAY PAL system.

CHANGE OF GOODS

Lonigro Group s.r.l. does not allow the exchange of products purchased online. For questions or clarifications, please contact Customer Service by sending an email to info@lonigrofruit.com

RIGHT OF WITHDRAWAL

In accordance with Art. 5 Dl 185/1999, if the customer is a consumer (i.e. a natural person who buys the goods for purposes not related to his business or professional activity), he is entitled to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, receiving a refund equal to the price of the returned products, net of shipping costs, using the same payment method that was used to place the order or using the Wallet. The following are excluded from the right of withdrawal:

packaged products "tailor-made" or at the specific request of the customer or, which by their nature cannot be sent back;
food products which are fresh or which by their nature are subject to deterioration in the short term;
returned products not intact, open, tampered and adulterated through fault attributable to the customer.

SERVICE

For any information or complaint related to the purchase, contact customer support by sending an email to info@lonigrofruit.com.

Photography

Some objects may appear slightly larger or smaller than the actual size of the object in order to adapt the object to the screen or due to photographic techniques. Other elements can be depicted in a larger size than the real one in order to clearly show the details, or smaller than the actual size in order to show the article in full.
As a result, Lonigro Group s.r.l. is not responsible for errors or inaccuracies in photographs or graphic representations of the products shown on the website.

PROCESSING OF PERSONAL DATA

Personal data are collected for the purpose of registering the Customer and activating against him the procedures for the execution of the Contract and the related necessary accounting and tax obligations; these data are processed electronically in compliance with the laws in force and may be exhibited only at the request of the judicial authorities or other authorities authorized for this purpose by law.
Personal data will be communicated to the subjects delegated to carry out the activities necessary for the execution of the Contract concluded, exclusively within the framework of this purpose; specifically, the data themselves may become known to the Data Controller, the Manager and those responsible for the processing of personal data, such as the forwarder drawn up by each in accordance with the provisions of Legislative Decree 196/2003.
It is strictly forbidden for the customer to enter false, and /or fictional, data in the registration procedure necessary for the conclusion and execution of the Contract and the related further communications: the personal data and the e-mail address must be exclusively his real personal and not third-party data, or fictional. The customer assumes all responsibility for the consequences related to the incorrect indication of his data and manleva Lonigro Group s.r.l. from any liability deriving from the issue of incorrect tax documents due to errors related to the data provided by the customer.
The person concerned shall enjoy the rights referred to in Legislative Decree 196/03.

Jurisdiction

This contract is governed by Italian law.
The court competent to settle any civil disputes is that of Bari.

The delay or non-exercise by Lonigro Group s.r.l. of any faculty, right or remedy within the meaning of these Terms of Sale, does not entail renunciation of the same, nor the individual or partial exercise of any of these faculties, rights or remedies, prevents the future or different exercise of the same.